Kopipets FAQ: Pet Care, Products & Shopping

Yes. The usual limit is two cats per HDB flat, in addition to one dog of an approved breed. This is a household limit, not two cats per person. Each pet cat must meet AVS licensing requirements. A specific arrangement exists for qualifying cats owned before the rules changed; see the question below.

Read more: HDB pet-keeping rules.

Yes—even if your cat never goes outdoors or was adopted. The transition period ended on 31 August 2026; keeping an unlicensed pet cat has been an offence since 1 September 2026.

1. Arrange microchipping with a vet.
2. If you are a first-time applicant, complete the free AVS Pet Ownership Course (about 20–30 minutes).
3. Apply through PALS using your cat's microchip details.

Microchip registration alone does not replace a pet licence. Keep ownership and contact details up to date.

Read more: AVS cat licensing.

For the first three cats and/or dogs, AVS lists these standard fees from 1 September 2026:

These figures exclude the 10% rebate for qualifying payment methods. Different rates apply to fourth and subsequent pets. A fee category does not override HDB's two-cat limit. Check your existing licence's validity before applying again.

Read more: AVS's full fee table and conditions.

HDB's transition arrangement applies to cats owned before 1 September 2024 whose licences were applied for by 31 August 2026. Those qualifying existing cats may remain, provided their health and welfare continue to be properly cared for. This does not permit adding more cats above the limit.

If your circumstances fall outside that arrangement, contact AVS/HDB for advice before taking in another cat. Do not abandon an animal to solve a licensing issue.

Read more: HDB's transition conditions.

You must take reasonable steps to prevent roaming and falls. AVS lists mesh, grilles, screens and other suitable barriers. Check windows, the service yard, balcony and entrance gate—including small gaps a kitten can squeeze through. Secure ventilation matters more than relying on “my cat never jumps”.

An adoption organisation may impose additional requirements: SPCA's meshing rules, for example, are its adoption conditions, not a universal government “two-inch” rule.

Read more: AVS safety and licence conditions.

Do not allow free roaming. In public, AVS requires cats to be under physical control, such as in a secure carrier or with a suitable harness. A corridor is not an extension of your living room. Prevent escapes at the door, clear up any mess and avoid disturbing neighbours.

Read more: AVS rules for cats in public.

AVS currently provides licence categories for both sterilised and unsterilised cats; do not confuse an adoption organisation's sterilisation condition with a blanket legal requirement. Discuss the timing and suitability of sterilisation with your vet. Eligible lower-income households can check AVS's sterilisation support programme.

AVS states that breaches of cat-keeping rules and licence conditions can attract a fine of up to S$5,000 on conviction. HDB separately lists penalties for exceeding its permitted pet limits. These are distinct requirements.

Read more: AVS licence categories.

Read more: AVS enforcement information.

Start with a secure carrier, suitable food, separate food and water bowls, litter trays and a scoop, a sturdy scratcher, and a quiet hiding or sleeping space. Secure escape routes first. A simple cardboard hideaway can be perfectly useful; you do not need every gadget on day one.

Keep the cat's familiar food and litter initially. Add new items gradually once you know what your cat uses.

Read more: preparing for a new cat.

See our complete first-cat guide for Singapore homes →

Budget for setup, monthly essentials and veterinary care separately. Compare food by cost per day at the right portion, and litter by how long a pack actually lasts—not only the bag price. Start with a smaller quantity before buying in bulk.

For example, at S$4 for 300g, feeding 50g daily costs about S$0.67 a day for that dry food alone. That excludes wet food, treats, litter, delivery and vet costs; it is an arithmetic example, not a complete cat-care budget. Check the current product price before buying.

Give them a quiet starter room with a hiding place, food, water and a tray placed apart. Let the cat approach at their own pace; keep introductions and visitors calm. Hiding after a move can be normal, but check that they are eating, drinking and using the tray. Illness, refusal to eat or worsening distress needs veterinary advice.

Read more: helping a new cat settle in.

Adoption is a good option: discuss temperament, health records and your household with the rescue first. Ask what food and litter the cat already uses and what care is included.

A friendly cat downstairs may have an owner or a regular caregiver. Check first and arrange a microchip scan rather than assuming it is abandoned. For adoption preparation and current requirements, see SPCA Singapore.

Choose food labelled complete for your cat's life stage. Wet food adds moisture; dry food can be convenient to portion and store. Both can fit a feeding plan, but combined portions must still match the cat's needs. “Complementary” foods and treats are not a complete daily diet.

For kittens or cats with a medical condition, ask your vet which diet is appropriate. Explore food, bowls and feeding essentials.

Read more: choosing and feeding cat food.

Use the pack's feeding guide as a starting point, then adjust with your vet for age, body condition, activity and other foods. Weigh portions; one cat's scoop is another cat's buffet.

These are calculations, not prescribed feeding amounts. A bag does not automatically last every cat six or seven days.

A smaller bag can be finished sooner after opening, which means less time repeatedly exposing the same supply to air and Singapore's humid conditions. It is also easier to try a manageable quantity before stocking up.

Small packaging does not make food moisture-proof after opening. Reseal it promptly, use a dry scoop and store it properly. See our 300g Chicken & Fish cat food for ingredients and pack details.

It refers to crude protein: at least 38% on the Kopipets Chicken & Fish pack. The labelled crude fat minimum is 15%. These are different nutrients, and a minimum is not an exact value for every batch.

Read the full ingredient list, feeding guidance and nutritional information together. A protein percentage alone does not establish that a food is suitable for every cat or medical condition.

Enthusiasm at the bowl is encouraging, but it does not prove the digestive system has adjusted. Introduce the new food gradually over about a week or longer, increasing it while reducing the old food. Separate small portions can help a cat that dislikes foods mixed together.

Go more slowly if needed. If your cat becomes unwell or refuses food, contact your vet rather than forcing the switch.

Read more: changing your cat's food.

No. Grain-free describes the recipe, not a guarantee of tolerance. A grain-free food can still contain carbohydrates and ingredients an individual cat reacts to. Our Chicken & Fish recipe contains both chicken and fish, so it should not be treated as a hypoallergenic diet.

Repeated vomiting, diarrhoea or itching deserves a vet assessment. Avoid changing brands repeatedly in an attempt to diagnose an allergy yourself.

Read more: NC State Veterinary Hospital on grain-free and hypoallergenic diets.

Keep dry food sealed in its original bag in a cool, dry place, away from sunlight and steam. If you use a storage tub, put the bag inside it where practical and clean and dry the tub between packs. Keep the batch number and expiry date.

Refrigerate unused opened wet food promptly and follow its label's storage instructions. Discard spoiled food; do not rely only on whether your cat will eat it.

Read more: safe pet-food storage.

Offer fresh water in clean bowls in quiet, accessible places, away from the litter tray. Try more than one location. Some cats like a fountain; others prefer a plain bowl. Keep either option clean and include moisture-rich complete food if it suits the feeding plan.

A fountain is an option, not a requirement. A sudden change in thirst or urination should be checked by a vet.

Read more: Cats Protection on drinking habits.

Read the specific product label. A creamy treat is a treat, not a meal replacement. A mousse or canned food should replace a meal only if it is labelled as complete and is appropriate for your cat's life stage. Include extras in the daily food allowance instead of adding them on top of full meals.

Do not use treats to postpone veterinary care when a cat stops eating its normal food.

Check the expiry or best-before date, storage instructions and bag condition. Stop feeding food with mould, an unusual foul smell, pests or foreign material. A date within range does not prove a poorly stored bag is fine.

Keep the bag, batch number and photos, and contact the seller or manufacturer. If your cat becomes unwell, speak to a vet. Avoid buying more than you can use and store properly; a bulk discount is not a saving if part of the bag goes to waste.

Read more: FDA guidance on dates and batch numbers.

Appearance and a meaty smell are not nutritional quality tests. Dry food can receive a coating after cooking, and some pieces can break during handling. That does not mean every oily surface or powdery bag is normal, either.

If a pack looks or smells unexpectedly different, keep the packaging and ask us to check the batch before feeding more. Assess a food's nutritional adequacy, life-stage suitability and quality controls alongside its appearance; crispness alone cannot prove digestibility or safety.

Read more: how dry pet food is made.

Read more: WSAVA's food-selection checklist.

Check the nutritional adequacy and life-stage statement, not just the flavour. A growing kitten needs a complete diet suitable for growth; food labelled only for adult maintenance is not the right everyday choice. An “all life stages” claim should be supported by the manufacturer's formulation information.

Older cats vary in body condition and health. Ask your vet whether a change is needed rather than switching solely because of a birthday. For a kitten or cat with a medical condition, confirm suitability before buying.

Read more: what complete-and-balanced statements mean.

The label percentages include water, so 10% on a wet-food tin is not directly comparable with 38% on a dry-food bag. A rough dry-matter comparison removes the water from the calculation:

Protein ÷ (100 − moisture) × 100

For example, 10% protein with 80% moisture gives approximately 50% protein on a dry-matter basis. Label values are often minimums or maximums, so ask for typical nutrient analysis for a better comparison. This calculation does not rank the overall quality or suitability of a diet.

Read more: comparing nutrients on a dry-matter basis.

Look at body condition as well as body weight. At an ideal condition, the ribs should be easy to feel beneath a slight fat covering, with a visible waist from above. A fluffy coat can hide changes, so gentle hands-on checks help.

If the ribs are hard to feel or the waist has disappeared, ask your vet for a target weight and feeding plan. Weigh meals and count treats in the daily allowance. Do not crash-diet or starve a cat to make the number on the scale fall faster.

Read more: WSAVA's cat body-condition chart.

Tofu litter uses plant-based pellets; bentonite is clay-based; mixed litter combines materials. Compare the actual product's clumping, dust, tracking, price and your cat's preference. Material alone does not guarantee better odour control or less dust.

Change gradually and keep a familiar tray available during the switch. If you use an automatic box, check its approved litter types and particle size first. View Kopipets tofu litter details.

A useful starting point is one tray per cat, plus one extra: two trays for one cat, three for two cats. Put them in separate useful locations rather than side by side. Each cat needs easy access without another cat blocking the route.

In a smaller flat, plan around access, quiet and cleaning—not just where a tray looks tidy.

Read more: SPCA Singapore's litter advice.

Choose a quiet, accessible, ventilated spot away from food and water. Avoid a wet shower floor, a noisy washing machine or a cupboard with poor airflow. Do not shut a door that cuts off access. Kittens and older cats may find a low-entry tray easier to use.

The tray should be large enough for the cat to turn around comfortably.

Read more: litter-tray setup.

Spot-clean at least twice daily, and sooner when needed. Top up to the depth recommended for the litter and tray. Wash the tray regularly with a cat-safe cleaner, rinse as directed and dry it before refilling; Cats Protection recommends a full clean at least weekly.

Adjust for the product, number of cats and actual soiling. A strong smell or soggy litter means the routine needs attention.

Read more: cleaning the litter area.

Our practical recommendation is to bag used litter and clumps and put them in the rubbish bin. Do not assume “tofu”, “biodegradable” or “flushable” means it is suitable for your home's plumbing. Never empty a tray into a toilet or drain. Keep waste securely bagged and wash your hands afterwards.

Remove waste, check for missed accidents, wash the tray and improve safe ventilation. Clean the affected surface with a product labelled for that use, following its dilution and contact-time instructions; patch-test furniture. Fragrance alone does not remove the source.

If your cat suddenly urinates outside the tray, arrange a vet check rather than blaming bad behaviour. Repeated straining with little or no urine is an emergency.

Read more: urinary warning signs.

Start with an unscented, low-dust litter that your cat accepts. Watch the dust when pouring and scooping; “tofu” or “natural” alone does not establish a dust level. Low dust is not the same as zero dust or guaranteed allergy protection.

If your cat coughs or wheezes, ask a vet to assess it rather than repeatedly buying different litters. Breathing difficulty needs urgent veterinary help. Litter choice can reduce an irritant, but cannot diagnose or treat asthma.

Read more: Cornell on feline asthma and irritants.

Use a washable litter mat, clear scattered grains regularly and give your cat a roomy tray. Higher sides can contain digging, but keep an easy entry for kittens or cats with stiff joints. Do not make the toilet difficult to reach just to protect the floor.

If you try a different texture, offer it alongside the familiar litter first. Tracking depends on the litter, paws, coat and digging habits; a mat can reduce the trail, but no setup promises a grain-free floor.

Read more: keeping a cleaner home with a cat.

A different texture or strong scent may put your cat off. Offer the previous litter in a clean tray and introduce a replacement gradually, or let your cat choose between two trays. Do not punish accidents.

A sudden toileting change can also mean discomfort or illness, even when it coincides with a new bag of litter. Arrange a vet check if it persists or your cat seems uncomfortable. Repeated straining with little or no urine is an emergency.

Read more: litter preferences and toilet habits.

Plant-based litter is not food. Gently interrupt eating it and ask your vet for advice, particularly if this happens repeatedly. Young kittens may explore with their mouths; Cats Protection advises avoiding clumping litter for young kittens because swallowing it can cause a blockage.

Ask about a suitable non-clumping alternative. If your kitten vomits, stops eating or seems unwell after swallowing litter, seek prompt veterinary care. Keep the litter packaging so the vet can check the ingredients.

Read more: choosing litter for kittens.

It can reduce scooping, but you still need to empty waste, clean the unit and check your cat's toileting. Confirm the model's minimum age and weight, litter compatibility, access size and safety instructions before buying.

Introduce it gradually while keeping the familiar tray available. Never force the cat inside or bypass safety sensors. For a first cat, a well-sized manual tray is a sensible starting point. Compare litter-care options.

Age alone is not enough. Confirm the exact model's minimum detection weight, age restrictions and safety instructions before enabling automatic cleaning. A wide entrance or a list of sensors does not establish that a tiny kitten can be detected reliably.

The minimum detection weight for our current Kopipets model is still unconfirmed on its product page. Until that specification is verified, choose a conventional tray for your kitten. Do not borrow a safe-weight threshold from another brand.

Read more: current Kopipets model information and suitability limits.

Keep a clean, familiar tray available. Let your cat explore the new unit with automatic cycling off, using familiar litter only if the machine permits it. Reward calm investigation and introduce cleaning cycles gradually once your cat is comfortable.

Never place or hold a cat inside to force acceptance. If your cat avoids every tray, seems uncomfortable or develops a sudden toileting change, contact a vet. A machine the cat will not use is not a useful upgrade.

Read more: gradual introduction to an automatic box.

Check the machine, not just the word “tofu”. Pellet dimensions, clumping and the sifting mechanism determine compatibility. Some automatic boxes reject plant-based litter, while others accept specified types.

Kopipets currently lists 1.5–2.0 mm tofu litter for its model. That is not a rule for every machine. Follow your model's fill level and delay instructions, and check whether it is discarding clean litter or leaving wet clumps behind before buying a large supply.

Read more: Kopipets litter compatibility.

Read more: an example of another manufacturer's different requirements.

Note the exact error and check the guide for your model. Dust, fur, trapped litter, assembly or placement can affect some machines. Switch off and unplug before cleaning or servicing; clean only the parts and sensors identified in the instructions and keep electronics dry.

Never cover, bypass or disable a safety sensor. If detection appears unreliable or the fault returns, stop automatic operation, put out a normal tray and contact support with the model, error message and a photo or video. Do not keep restarting a potentially faulty cycle.

Read more: why model-specific sensor care matters.

Check the supported Wi-Fi band, password and signal at the box, then follow the model's pairing instructions. Some devices require 2.4 GHz, but confirm this for yours before changing router settings. Use the app named in the supplied instructions.

An offline app does not tell you whether the physical machine is working. Check its indicators and the tray directly, and keep a backup tray available if operation is uncertain. For Kopipets support, send the model and error screenshot; never send us your Wi-Fi password.

Read more: a manufacturer's model-specific connection checks.

It may save scooping time, provided every cat fits comfortably, accepts it and meets its safety requirements. It does not remove the need for separate toilet locations; use the usual one-tray-per-cat-plus-one starting point.

Compare the purchase price with litter, bags, replacement parts, warranty terms and cleaning effort. More cats fill the bin faster. Inspect it daily rather than treating a “days between emptying” claim as a promise. Check Kopipets dimensions and current product details before deciding.

Read more: toileting resources for multi-cat homes.

Most healthy cats groom themselves and do not need routine baths. Brushing or wiping ordinary dirt may be enough. Some coats, mobility problems or medical conditions need extra help; ask your vet what suits your cat.

A drying box is optional equipment for occasions when drying is necessary. It is not a reason to bathe more often. Before buying, consider your actual bathing needs and whether the cat is comfortable in an enclosed space.

Read more: Cats Protection's veterinary advice on bathing.

Safety depends on the cat, the model and correct use. Introduce the enclosure with the door open and fans off before trying a supervised session. Stay present throughout drying and stop if your cat is distressed; a timer is not supervision.

Panting, rapid breathing, drooling, weakness or collapse are reasons to stop immediately, remove your cat from the heat and seek urgent veterinary advice. Never force a frightened cat to stay inside. Read our dryer-box suitability guidance before choosing one.

Read more: heat-related warning signs.

There is no universal safe temperature or “30-minute” rule. Follow the exact model's instructions and account for coat thickness, remaining moisture, health and room conditions. Towel-dry gently first, keep airflow clear and check comfort and coat dryness throughout.

Do not increase heat simply to finish faster or copy a preset from a different machine. Ask your vet before heated drying for a very young, elderly, unwell or flat-faced cat. If the correct setting is unclear, ask for the matching manual before use.

Read more: an example of model-specific dryer instructions.

Switch off, unplug and let it cool before cleaning. Remove loose hair and maintain the tray, filters and air openings as the manual directs. Wash only parts identified as washable and dry them before refitting. Never immerse the powered body or obstruct ventilation.

For the Kopipets model, run UV-C only with the box empty and door closed—never with a pet inside. Avoid looking at the lamp. We have not measured its germ-killing performance, so UV is not a substitute for cleaning and we do not promise sterilisation.

Read more: Kopipets cleaning and UV-C information.

It can capture airborne particles that reach its filter, including some floating hair and dander. Fur on the sofa or floor still needs cleaning. HEPA filtration targets particles; activated carbon can help with some odour-causing gases, depending on the filter and amount of carbon.

Keep scooping and clean the source of urine smells. A purifier cannot guarantee an odour-free flat, and its particle CADR rating does not measure odour removal.

Read more: EPA guidance on particle and gas filtration.

Choose for the problem: an air purifier filters airborne pollutants, while a dehumidifier removes moisture. They are not interchangeable. If you have condensation, damp surfaces or a musty smell, look for moisture sources or leaks first.

An air purifier cannot fix the cause of mould or keep open cat food and litter dry. Buy both appliances only if you need both functions; good storage, routine cleaning and suitable ventilation still matter.

Read more: moisture and indoor-air problems.

Match the clean air delivery rate (CADR) and room-size guidance to the space you want to clean. Include the connected living-and-dining area when there is no separation. One portable unit should not be assumed to clean every closed bedroom.

Leave the inlet and outlet unobstructed and follow the required clearances; do not hide it behind curtains or furniture. Consider the fan speed and noise you will actually use. Check the Kopipets purifier and replacement-filter options for current model information.

Read more: Singapore NEA's air-cleaner guidance.

Read more: room sizing and placement.

Check filter availability and replacement cost as well as the appliance price. Maintain pre-filters and replace filters according to the model's instructions and actual condition; do not wash a HEPA or carbon filter unless it is explicitly washable. Noise and electricity use affect whether you will run the machine consistently.

Avoid devices that intentionally produce ozone. Ask for model-specific evidence for ioniser or UV features. Filtration may reduce airborne particles, but it is not a guaranteed allergy or asthma treatment.

Read more: filter maintenance and limits of air cleaning.

Read more: EPA guidance on ozone generators.

Scratching is normal. Offer a stable scratcher beside the favourite scratching spot and reward its use. Try a vertical post or horizontal pad to see what your cat prefers. Protect the sofa while the new habit develops, and avoid punishment, which can increase stress.

You can start with a simple scratcher; height, stability and placement matter more than how impressive it looks.

Read more: understanding scratching.

Try a predictable routine with short interactive play sessions, including one before the final planned meal. Give your cat something appropriate to climb, scratch and investigate during the day. Keep strings and wand toys out of reach after supervised play.

New, persistent night-time crying—especially in an older cat—needs a vet check rather than being dismissed as attention-seeking.

Read more: Cats Protection behaviour guide.

Start with separate spaces and resources, then gradual scent exchanges and short, calm introductions. Let the cats set the pace; it may take weeks. Step back if either cat is frightened or aggressive. Do not put them together and wait for them to “work it out”.

Provide separate feeding, water, resting and toileting options, and check the HDB limit before adopting.

Read more: introducing cats safely.

Provide shade, safe ventilation, fresh water and a choice of resting places. Keep sunny enclosed rooms and unsecured windows off limits. Indoor life should also include play, hiding spots and opportunities to climb safely.

A cooling mat can be an optional comfort item. It does not make a hot, poorly ventilated room safe or replace checking on your cat.

Read more: a clean and safe home.

Arrange a reliable sitter or appropriate boarding, and share feeding instructions, veterinary contacts and any medication plan. Arrange in-person visits at least twice a day to check your cat, refresh food and water, and clean the trays; kittens or cats with medical needs may require more frequent care. Equipment can fail, and a camera cannot examine a sick cat.

Before travel, make a clear plan for emergencies and secure every escape point. Familiar routines and supplies can help reduce disruption.

Read more: arranging care while you travel.

Yes. Book a first health check and discuss vaccination, parasite prevention, sterilisation, weight and dental care. The right schedule depends on age, health and exposure; indoor living does not remove every risk. Bring adoption records and the current food label to the appointment.

A small regular health budget and an emergency reserve are more useful than buying supplements without a clear need.

Keep lilies out of your home, and store human medicines, cleaning chemicals and loose strings securely away from your cat. Lily pollen and vase water can also be dangerous. Never give human painkillers such as paracetamol or ibuprofen.

If poisoning is suspected, call a vet immediately—even before symptoms appear. Keep the packaging or a photo of the plant, and do not try to make your cat vomit.

Read more: poisoning hazards and first steps.

Seek immediate veterinary help for difficulty breathing, collapse, serious injury, suspected poisoning, or repeated straining with little or no urine. Do not wait for an online reply or try to fix these signs with a food change.

Urinary blockage can be life-threatening, especially in male cats. Call a vet or emergency clinic and transport the cat securely.

Read more: Cornell's urinary emergency guidance.

Also see: Cats Protection emergency guidance.

Contact your vet promptly about a sudden loss of appetite or repeated digestive upset, especially in a kitten, older cat or cat with an existing condition. Note when it started, food changes, water intake and litter-tray use. Keep the food packaging and batch number.

Do not repeatedly switch foods, give human medicines or assume a “sensitive stomach” product will treat the cause. Frequent or severe vomiting, or being unable to keep food or water down, needs urgent veterinary assessment. If there are emergency signs listed above, seek help immediately.

Read more: Cornell on loss of appetite and vomiting in cats.

Testing can provide useful information about the sample and items actually examined. It does not mean every batch has been tested, that every possible risk was assessed, or that a product is government-approved or suitable for every pet.

For a report on a particular food or litter, email our team with the product name and, if available, batch details. We can help you identify the relevant product information. A test report does not replace veterinary advice for a sick cat.